Lennaert

CV

Personal
Name: Lennaert van den Winkel
E-mail: lennaert@vandenwinkel.nl
Date of Birth:        23-04-1972
Nationality: Dutch
Marital state: Divorced, two children
Formal Education
1993 – 1998 Hanzehogeschool, Polytechnic school of economics Groningen BBA marketing & sales , (graduated 1998)
1991 – 1992 University Groningen, MBA (not finished)
1989 – 1991 H.N. Werkman Highschool Groningen, Athenaeum (graduated 1991)
1984 – 1989 H.N. Werkman Highschool Groningen, HAVO (graduated 1989)
Additional education & courses
2008 Prince2 Foundation (Exin exam)
2007 BiSL Foundation (Exin exam)
2006 ASL Foundation (Exin exam)
2004 ITIL Foundation (HP)
ITIL Service Management practitioner (HP)
1999 – 2004 Several Sales courses (solution selling, consultative selling, multi level selling) and
Technical courses (basic level electronic engineering, fixed data; GSM; IP; IP VPN; and voice networking)
1998 Account Management ( Spyros Business College)
Work experience
2010 - today Senior Customer Relationship Manager - IPsoft
Responsible for day to day operational excellence and customer experience. develeop tactical relationships and build a stretegic partnership with the customer. IPsoft is recognized as frontrunner in the international field of Managed Business Services and outsourcing of day to day operations, build around a comprehensive pro-active suite of monitoring and management tools.
2009 - 2010 Service Delivery Manager - SPS RES-Q Services BV
Responsible for day to day operational excellence and customer experience. develeop tactical relationships and build a stretegic partnership with the customer. SPS RES-Q Services provides business critical remote management on central datacentre environments with the customer. Pro-actively managing the Hardware, Middleware as wel as some userapplications (i.e. Exchange) and Database environments (SQL, Oracle, Progress, Sybase).
Principal methods and techniques used: ITIL, Prince2.
2006 – 2008 Service Management Specialist – Sogeti Nederland BV
As external Consultant or hired professional help build, set up and staff functional / IT business alignment departments, assist in process design and implement new processes.
Principal methods and techniques used: BiSL, ASL, Prince2.
2004 – 2006 Senior Service Manager – Verizon Business (former WorldCom)
After sales Service Delivery Management. First line for escalation outside the Service Desk. Day-to-day contact with the customer on Service Delivery and Customer Satisfaction. Hold regular meetings and provide monthly reports on Service Delivery and Service Levels.
Principal methods and techniques used: ITIL, Prince2.
2000 – 2004 Account Executive / - Manager / -Director – WorldCom
Responsible for account management in general. Hunt for new logo’s and harvest on existing customers. Started as junior Account Executive SME and promoted at the end to Account Director Global & Multinational Enterprises.
Two times winner of the President’s Club (top 10% sales EMEA per year).
1999 Sales Support Executive – WorldCom
Provide broad support to the Account Manager in guiding orders through the service delivery organization, co-write new offers and managing the bid process. Provide commercial support directly to customers. Provide Management support to the Sales Manager (sales target reporting, KPI reporting).
1998 Account Manager SME - Libertel Sales en Services
Responsible for attracting new customers in the SME market in a specific sales region.
Additional information & skills
General interest: Hockey (active),
Rugby & Tennis (inactive),
reading, cooking and dining.
Language skills: Dutch and English: oral and written level: good / fluent
Italian en German: oral and written level: basic